Support
Help for grown-ups
Answers to common questions. Can't find what you need? Email iraklishengelia94@gmail.com and we'll help.
Getting started
Do I need an account or an internet connection?
No. Playgrove has no accounts and no sign-in, and the games play offline. You only need a connection to subscribe or restore a purchase through the App Store or Google Play.
How do I open the grown-ups' area? What is the parent gate?
Tap the lock at the top right of the home screen (the grove). Playgrove asks a times-table question, such as 6 × 7; type the answer on the number pad to continue. A wrong answer brings a new question. Once you're in, grown-up screens stay open for five minutes.
The gate keeps settings and purchases out of little hands: subscribing, restoring and managing your subscription all happen behind it.
Purchases and subscription
What's free, and what does Playgrove Family add?
Seven games are free forever, one from each skill: Count Along, Letter Hunt, Color Garden, Memory Pairs, Bubble Pop, Feelings Faces and Finger Paint. Playgrove Family is a monthly or yearly subscription that unlocks all 20 games and everything we add later, for up to four child profiles on your device. New subscribers get a 7-day free trial. Prices are shown in the App Store or Google Play before you subscribe.
How do I restore my purchase?
- Make sure the device is connected to the internet and signed in to the same Apple ID or Google account you subscribed with.
- Open the grown-ups' area (the lock on the home screen) and pass the parent gate.
- Tap Restore purchases.
If it still doesn't unlock, email us with your device model and the store you subscribed in.
How do I manage or cancel my subscription?
In the grown-ups' area, tap Manage subscription to open your store's subscription page. You can also go there directly:
- iPhone or iPad: Settings, then your name, then Subscriptions, then Playgrove.
- Android: Google Play Store app, then your profile picture, then Payments & subscriptions, then Subscriptions, then Playgrove.
To avoid being charged, cancel at least 24 hours before your free trial or current period ends. You keep Playgrove Family until the end of the period you've paid for. Deleting the app does not cancel your subscription.
Can I get a refund?
Purchases are handled by Apple or Google, so they handle refunds too. Ask Apple at reportaproblem.apple.com, or Google through Google Play's refund help page. We can't issue refunds ourselves, but we're glad to help if something went wrong.
Does one subscription cover all my children?
Yes. One Playgrove Family subscription covers every child profile on the device, up to four children.
Can I use Playgrove Family on another phone or tablet?
Yes. It works on every device signed in to the Apple ID or Google account that subscribed: install Playgrove there and it unlocks by itself (or tap Restore purchases in the grown-ups' area). On iPhone and iPad, Apple Family Sharing also shares it with the other members of your family group. Child profiles and progress stay on each device, so add your children on the new one too.
Children and settings
How do child profiles work?
You can add up to four children on a device. Each profile has a first name or nickname, an age (2 to 7+) and an avatar, and each child keeps their own stars, stickers and levels. The age sets where games start. Add, edit or remove children in the grown-ups' area, under Settings.
How do I set a daily play limit?
In the grown-ups' area, open Settings and choose a daily play time: 15, 30, 45 or 60 minutes, or no limit. When the time is up, Pip says goodnight until tomorrow.
Can I turn off sounds, Pip's voice or vibration?
Yes. In the grown-ups' area, open Settings and switch Sound effects, Voice or Vibration on or off.
How does Playgrove choose the level?
Every game has three levels. A game starts from your child's age (level 1 up to age 4, level 2 at ages 5 and 6, level 3 from age 7). Three stars in a round move it up a level; one star moves it down, so it stays fun.
Privacy and your data
What does Playgrove collect?
Nothing. There are no accounts, ads, analytics or tracking. Your children's names or nicknames, ages, avatars, progress and your settings are stored only on your device, and we never see them. Read the privacy policy for details.
How do I reset progress or delete my child's data?
- Reset progress: grown-ups' area, then Settings, then Reset progress. This clears that child's stars, levels, stickers and play history on the device.
- Remove a child: in the grown-ups' area, under Settings, open the child and choose Remove. Their profile and progress are deleted from the device. (There is always at least one child profile, so to clear the last one, reset its progress or delete the app.)
- Delete everything: delete the Playgrove app. We don't store anything anywhere else, so this removes all Playgrove data.
Will progress move to a new device?
No. Progress stays on the device where it was made: without accounts, there is nothing for us to transfer. Your subscription does move with you: on the new device, sign in to the same Apple ID or Google account and tap Restore purchases.
Devices
Which devices does Playgrove work on?
Playgrove is made for iPhone and iPad, and for Android phones and tablets. The App Store and Google Play list the system versions it supports.
Can my children share one device?
Yes. Add each child in the grown-ups' area (up to four) and they each get their own grove and progress, all covered by one subscription.
Contact us
Email iraklishengelia94@gmail.com. To help us help you, tell us your device model, its system version and the Playgrove version (shown at the bottom of Settings in the grown-ups' area).
Please don't send your child's personal details: we never need them.